FAQ

Shipping

Processing time

Most pieces are ready to ship, please allow 5-10 days before shipment

Estimated shipping times

• Canada : 5 - 8 business days
• North America : 5 - 10 business days
• Europe : 2 - 3 weeks

We do our best to meet these shipping estimates, but cannot guarantee them.

DISCLAIMER: Rain People is not responsible for any lost, damaged, or stolen packages. Once the item is shipped it is no longer our responsibility. 

**If you are local to the Comox Valley and are able to pick up in our Courtenay studio please select "Local Pick Up" at check out and you will not be charged shipping. We will email you once your package is ready for pickup. All local pickups must be done through appointment, please email us to set up a time that works best for pickup.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.

Returns & Exchanges

We don't accept returns, exchanges or cancellations

But please contact me if you have any problems with your order and I will do my best to amend the situation.